The power distribution company of Guowangba Electric CPFL won the customer satisfaction award of the Brazilian Power Supervision Bureau

Recently, the Brazilian Power Supervision Bureau held the 2023 customer satisfaction award selection. In the selection of "400,000 customers with a large power distribution company", Santa Cruz, which belongs to the CPFL company of Guynet Power Electricity, won the best power distribution company in the southeast of Brazil and the southern region. Best power distribution company nomination.

The customer satisfaction award was selected began in 2000. From the aspects of customer service quality, energy supply quality, power distribution company impression, and loyalty to e -commerce companies, the customer's satisfaction with the power distribution company is a comprehensive customer uation of the Power Industry industry uation company. One of the most important criteria for satisfaction. At the same time, the scoring situation of the selection will affect the results of the Brazilian Power Supervision Bureau's computing power distribution companies. The excellent results achieved in the selection of various power distribution companies affiliated to CPFL companies have laid a solid foundation for the subsequent results of better revenue.

In recent years, CPFL has implemented a series of measures to improve customer satisfaction: Improving the customer's electricity experience, continuously maintaining high -level power grid investment, optimizing the structure of the distribution network, improving the operation level of equipment, continuously shortening the repair time, continuously improving the reliability of power supply reliability , Build the cornerstone of customer satisfaction; improve the digital level of services, and build a digital application system through the diversified digital service channels such as CPFL company and APP, smart voice service, chat robot, and self -service terminal to fully meet the diversification of users and individuality. The demand for use, the annual service volume increased from 36.96 million to 184 million; improve the service level of artificial channels, improve the call center quality inspection and artificial uation system, 2023 CPFL company business hall waiting time (below 30 minutes) Reached 99.98%; carried out corporate culture construction, and successively established cross -departmental organizations such as customer committees and group A customer committees to regularly notice customer service related situations, carried out monthly activities, and enhanced service soft power.

For a long time, the Chinese team of CPFL Company has introduced the advanced technology, management and service concepts of China State Grid Co., Ltd., continuously improving the reliability, digital level and customer service quality of power supply, maintaining high -level customer satisfaction, and received unanimous praise from all walks of life in Brazil.

Source of Information: International Department of State Grid, State Grid International Company, State Grid Newspaper